Privacy Policy

1. Information We Collect

Flow Automations ("we," "us," or "our") collects information you provide directly to us when you:

• Fill out contact forms on our website
• Request quotes or consultations
• Communicate with us via phone, email, or text
• Use our custom automation software
• Subscribe to our newsletters or marketing communications

Types of information we may collect include:

• Personal identifiers (name, email address, phone number)
• Professional information (company name, job title, business needs)
• Communication preferences and project details
• Technical information about your current business processes

2. How We Use Your Information

We use the information we collect to:

• Provide custom automation analysis and consultations
• Develop and deliver custom software solutions
• Communicate about your projects, quotes, and services
• Send project updates and follow-up communications
• Improve our services and customer experience
• Comply with legal obligations and protect our business interests

3. Communication Consent

By providing your contact information and submitting forms on our website, you expressly consent to receive:

• Text Messages: Project updates, appointment reminders, and business communications
• Emails: Quotes, project communications, and follow-up messages
• Phone Calls: Consultations, project discussions, and customer support

Opt-Out Instructions:

• Text Messages: Reply STOP to any text message
• Emails: Click unsubscribe links or contact us directly
• Phone Calls: Request to be added to our do-not-call list

Note: Message and data rates may apply for text messages. Message frequency varies based on your project status and communication preferences.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties except in the following limited circumstances:

• Service Providers: Trusted partners who help us deliver services (hosting, email services, etc.)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In the event of a merger, sale, or transfer of business assets
• With Your Consent: Any other disclosure made with your explicit permission

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encrypted data transmission and storage
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure development practices for custom software

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

You may request deletion of your personal information at any time, subject to our legal and business obligations.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we have about you
• Correct: Request correction of inaccurate or incomplete information
• Delete: Request deletion of your personal information
• Opt-Out: Withdraw consent for marketing communications
• Portability: Request transfer of your data to another service provider

To exercise these rights, contact us at info@321autoflow.com or (321) 522-8989.

8. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: